FAQs
Do you ship worldwide?
We currently ship to the following countries: U.K., U.S., Canada and Australia. If you are outside those regions, drop us a note and we will see if we can accommodate you.
Will my order be shipped in multiple parcels?
If you place a large order, it may be fulfilled in multiple shipments. Occasionally, small orders of multiple items do as well. It depends which warehouse we are dispatching each product from. All items within your order should arrive within a close time period to one another, though, as the order was placed on the same day. Give or take a few days, for different locations they may be shipping from.
How long will my order take to deliver?
Visit the "Shipping & Delivery" link at the bottom of our site for full info. Your order should take between 10 to 20 business days within the US (or 10-35 business days, other countries) to arrive at your doorstep.
Will I have to pay any customs fees?
We are confident that there will be no customs fees. However we are not responsible for customs fees or import duties. If any such costs are required, it is the buyer's responsibility to pay the balance.
What are my payment options?
We accept payments by Paypal, Visa, MasterCard and American Express.
What are my delivery options?
We currently only offer one standard shipping option, unless the item comes with free shipping.
How secure is your site?
Our store processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.
Can I amend my order?
Contact us as soon as possible if you wish to amend your order. We ship items out usually within 1 working day, so cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.
Where is my order?
You will receive an email with tracking information once your order is dispatched.
How do I track my parcel?
You can track your parcel via the email we sent you. We also have a link to our Order Tracking page on our Home Page.
When will I receive my parcel?
Once your order is trackable, it will take between 10 to 35 business days to be delivered. Depending on different countries' custom restrictions, this may take longer (we wish this wasn't the case).
Can I return or exchange an item?
Absolutely. We offer a 30 day refund time from the date you receive your parcel. Read our Refund Policy page for more info. If you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product.
What if I received a faulty item?
If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.
We currently ship to the following countries: U.K., U.S., Canada and Australia. If you are outside those regions, drop us a note and we will see if we can accommodate you.
Will my order be shipped in multiple parcels?
If you place a large order, it may be fulfilled in multiple shipments. Occasionally, small orders of multiple items do as well. It depends which warehouse we are dispatching each product from. All items within your order should arrive within a close time period to one another, though, as the order was placed on the same day. Give or take a few days, for different locations they may be shipping from.
How long will my order take to deliver?
Visit the "Shipping & Delivery" link at the bottom of our site for full info. Your order should take between 10 to 20 business days within the US (or 10-35 business days, other countries) to arrive at your doorstep.
Will I have to pay any customs fees?
We are confident that there will be no customs fees. However we are not responsible for customs fees or import duties. If any such costs are required, it is the buyer's responsibility to pay the balance.
What are my payment options?
We accept payments by Paypal, Visa, MasterCard and American Express.
What are my delivery options?
We currently only offer one standard shipping option, unless the item comes with free shipping.
How secure is your site?
Our store processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.
Can I amend my order?
Contact us as soon as possible if you wish to amend your order. We ship items out usually within 1 working day, so cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.
Where is my order?
You will receive an email with tracking information once your order is dispatched.
How do I track my parcel?
You can track your parcel via the email we sent you. We also have a link to our Order Tracking page on our Home Page.
When will I receive my parcel?
Once your order is trackable, it will take between 10 to 35 business days to be delivered. Depending on different countries' custom restrictions, this may take longer (we wish this wasn't the case).
Can I return or exchange an item?
Absolutely. We offer a 30 day refund time from the date you receive your parcel. Read our Refund Policy page for more info. If you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product.
What if I received a faulty item?
If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.